Support

Questions, billing context, or bug reports for Reversi go straight to our inbox. We read every message and typically respond within one business day (US Eastern time, Monday–Friday except holidays).

Email support@arcforgedigitallabs.com

Policies for data and purchases: Privacy Policy · Terms of Service

Frequently asked questions

How do I cancel my subscription?

Subscriptions are billed and managed through Apple. On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose Reversi, then cancel. We cannot end an Apple-managed subscription from our inbox.

How do I delete my account?

In the app, open Settings while signed in with Apple (not in the anonymous guest state), then use Delete Account. That path calls our server-side deletion flow and signs you out locally. If you cannot access the button, email support with the Apple ID email you use for Sign in with Apple.

How do I restore purchases on a new device?

Install Reversi, sign in with the same Apple ID you used for purchases, then open the in-app paywall or the Remove Ads screen and tap Restore Purchases. Active entitlements also sync when you are online.

Why am I seeing ads after purchasing premium?

Ads are suppressed when the app recognizes an active Remove Ads purchase or Premium subscription tied to your account. If you still see ads, confirm you are signed into the same Apple ID, wait a moment on a stable connection so entitlements can sync, and verify the subscription is active under Settings → Subscriptions. If it persists, email support with a short description and approximate time of purchase.

How do I report a player?

During or after online play, use the in-game Report Player flow to send a structured report to our team with the context we need to review the match.

Where is my data stored?

Account and gameplay data associated with online features are processed through our backend (Firebase / Google Cloud) as described in the Privacy Policy, including retention and deletion behavior.

How do I request a refund?

Apple handles payment disputes and refunds for App Store purchases. Use reportaproblem.apple.com or the refund path in your App Store purchase history. We cannot issue App Store refunds directly.

I use Sign in with Apple — how do I sign out or reset access?

In the app, Sign Out is available in Settings when you are signed in with Apple. For Apple ID–level issues (lost device, Apple ID recovery), use Apple’s account recovery and two-factor flows; we do not maintain a separate password for your Apple credential.

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